AI Support
Customer support for Toronto that never clocks out
Your Toronto customers expect answers at 11 pm, not 9 am tomorrow. A ROSA AI support agent answers every WhatsApp message and website chat in seconds, using your own knowledge base. It resolves routine questions, books appointments and hands complex cases to your team with full context.
- Target first response
- <3s
- Coverage, incl. holidays
- 24/7
- Bilingual out of the box
- EN · FR
- Conversations logged
- 100%
Capabilities
Grounded answers, not guesswork
Retrieval-augmented generation (RAG) means the agent only answers from sources you approve.
WhatsApp Business API
Official API integration with templates, media and quick replies — where your customers already are.
Website chat widget
A lightweight, on-brand widget that loads without hurting Core Web Vitals.
Your knowledge, retrieved
FAQs, price lists, policies and PDFs indexed into a vector store and cited at answer time.
Sub-3-second replies
Streaming responses and cached retrieval keep first-reply latency under three seconds.
Smart human handoff
Escalation rules route sensitive or high-value conversations to staff with a summary attached.
Guardrails & privacy
Topic boundaries, PII redaction and self-hosted options for regulated industries.
Bilingual capability
One agent, English and French
The agent detects the customer's language on the first message and replies in kind — no menus, no 'press 2 for French'.
English
EN- Canadian spelling and business tone
- Industry glossary from your docs
- Formal or friendly voice presets
Canadian French
FR-CA- Franco-Ontarian & Québec vocabulary
- Bill 96-aware customer messaging
- Seamless EN↔FR switching mid-chat
GTA community languages
+- Mandarin, Punjabi, Tagalog & more on request
- Scoped with native-speaker review
- Same knowledge base, every language
How we work
From kickoff to measurable results
- 01
Knowledge audit
We gather your FAQs, policies and past tickets and find the gaps.
- 02
Agent build
RAG pipeline, tone of voice, guardrails and escalation rules configured.
- 03
Shadow testing
The agent drafts replies your team approves before it goes fully live.
- 04
Go live & tune
Weekly transcript reviews tighten answers and expand coverage.
Typical stack
- WhatsApp Business API
- n8n
- Postgres + pgvector
- Redis
- Claude / GPT models
- NocoDB
FAQ
Questions we hear most
Will the AI make things up?
The agent answers only from the documents you approve. When it cannot find an answer, it says so and hands the conversation to your team instead of guessing.
Can customers still reach a human?
Yes. Customers can ask for a person at any time, and escalation rules automatically route complaints, urgent issues and high-value leads to staff.
How long does setup take?
Most support agents go live within 2–4 weeks, depending on how organised your knowledge base is and which systems we connect.
Do you use our official WhatsApp number?
Yes. We connect your verified number through the official WhatsApp Business API, so customers message the same number they already know.
See your own AI support agent in action
Send us your FAQ page and we'll show you how the agent would answer your real customers.